Knowledge Worker Paper-Terence Essay Example | Topics and Well Written Essays - 1250 words

Information Worker Paper-Terence - Essay Example The examination incorporates their obligations, work, and their job. Progressively, the paper characterizes my involvement with Syndicate Marketing Company and how the organization mirrored the capacity of information laborers (Jemielniak, 2012). Information laborers are likewise alluded to as free specialists, human capital, or even the information business visionaries. They establish one of the quickest rising parts of the workforce in the globe. The idea was first presented by Peter Drucker in 1959, who characterized information laborers as significant level specialists who utilize their logical information and hypothetical information from their proper instruction to improve administrations and items. As indicated by Peter Drucker, information is infectious and develops like a creature. The information itself should be served and acclimatized however not just put away. The information development made the information the board, which experienced upset in 1990 to help the laborers to come up procedures and standard devices. Concentrating on information is announced as one of the qualities for human social and financial turn of events. At first, riches was estimated as far as land. During the subsequent wave, riches was est imated as far as capital possession like plants. Progressively, the capacity to claim riches was estimated at the rate wherein an individual possesses information and how he utilizes the information in making new products and ventures. The development was pondered the security and cost on the item. In the information period, 2 percent of working populace takes a shot at land, 10 percent of them chip away at businesses, while the 78 percent are information laborers. The information specialist gains, controls, deciphers, and applies data to complete mind boggling, eccentric, and multidisciplinary work (Davenport, 2005). The center of a firm is portrayed by the information laborers. The organizations utilize the information, judgment,

Mankind Harming Environment

I accepted that humanity hurts our condition. During the soonest times, the ways of life of our predecessors were extremely basic. The air they inhaled was spotless. The streams were clear and liberated from destructive living beings. They utilized characteristic composts for the agrarian yields. The environmental factors were liberated from family unit expendables. Today, there has been a huge development in science and innovation. Such advances have achieved changes as far as new items, improved hardware, and progressively powerful systems. Sadly, this equivalent innovation which made life simpler for us created squanders which are currently influencing the nature of our encompassing air, water, and land. Industrial facilities and engine vehicles send tones of poisons into our air. Over the top air contamination represents a peril to our wellbeing. It can in like manner cause hindered development and even demise to our plants. Out streams are dirtied by releases from mechanical plants that utilization synthetic compounds. Trash and sink squanders are heedlessly tossed in our environmental factors. Engineered manures and bug sprays dirty our property and ranch items (Allaby, 2002). It is safe to say that we are on the whole mindful of the degree of the harms realized by modernization? Have we added to such ecological contamination? What have we done to limit such peril to our lives? How might we deal with our condition? We should attempt measures to save and save our assets and limit usage of vitality before it’s past the point of no return. Our battle against contamination is an underlying advance toward preserving our natural assets and vitality. We should all hold hands for this shared objective. Reference: Allaby, Michael. (2002). Nuts and bolts of Environmental Science. Routledge. London.

Customer Support Relationship Management

Question: Talk about the Customer Support Relationship Management. Answer: Presentation: It has been discovered that numerous clients face different difficulties in the wake of joining a boundless ADSL 2++ and telephone line rental with the organization BOBO web access. The fundamental purpose for this is the negative disposition and horrendous conduct of the agents of the specific association. It has been discovered that so as to draw in more clients; the BOBO Company promotes that it will give home telephone lines and web rental at a less expensive rate contrasted with different organizations. So as to win benefit from this administration, the organization gives moderately lesser compensation to its agents. Along these lines, a large portion of the clients face inconvenience with respect to the administration nature of the agents. What's more, the organization has an immense client base yet it doesn't has a lot of help and client care supplier, along these lines, it has been noticed that a large portion of the occasions the clients face issue with respect to getting an y web association. Specialized Method: The essential specialized technique for collaborating with the purchasers will be phone discussion as it is the most significant type of correspondence. The telephonic method of correspondence can help in interfacing between two assorted land focuses and offer types of assistance to individuals. The organization can have the IP PBXs otherwise called the VoIP telephone frameworks that can convey calls by means of various IP Networks, Call focuses and the Contact Centers (Solomon, 2012). The telephonic discussion with the objective purchasers of the organization basically can follow four unique stages that incorporate presentation, improvement, conclusion and goodbye. The client care portrayal can welcome the purchaser, present them and notice the explanation of the call. The period of the presentation is trailed by the advancement stage where the client assistance delegate can clarify the highlights of the items and administrations of the organization and simultane ously tune in to what the client needs to state. During the period of telephonic discussion, the client support agent needs to focus on what the client needs to state and answer cordially to the shoppers (Lucas, 2012). The client support agent likewise need observe various parts of the both verbal just as non-verbal correspondence. What's more, the agent additionally needs to build up the capability to go about as a channel and observe what the buyer, handle the grievances lastly arrive at the objective of fulfilling the buyers with the administration (Lucas, 2012). During the phase of improvement, the client assistance agent can clarify the highlights of the accessible administrations and separate the items/administrations from substitutes in the market. Accordingly, the client assistance delegate can approach towards the conclusion and say goodbye. According to the gave video, the utilization, suggestion and the significance of a specific programming has been broke down that will control a business visionary to maintain his business effectively. The name of the specific programming is Staffing count device for help work areas. This specific programming can be utilized and controlled in a spreadsheet just as it is an extremely basic instrument. The goal of this Staffing computation device for help work areas is to appraise the all out quantities of FTEs (Full Time Equivalents) who are required for the organization so as to run it adequately. What's more, this specific apparatus likewise assists with computing the FTEs required at a normal of month to month call volume rate and for three diverse call term times. As the client service division of any business of an association is the most basic part, the business visionary or the administration of the association should put more significance to this client assistance office. Then again, the specific instrument Staffing figuring device for assist work areas with willing assistance the administration to comprehend the time minute that every one of the client support suppliers ought to spend behind offering types of assistance to every client. So as to execute this predetermined device inside the association for offering fulfilled types of assistance to its clients, a few estimations are required according to the client control. These counts will assist the administration with comparing the staffing necessities at three distinctive call terms by putting three diverse call length gauges. So as to ascertain the quantities of beneficial minutes out of every day, per worker, an individual ought to follow a few rules that incorporate both variable and fixed components. These incorporate the all out quantities of days out of every year, from this the all out quantities of ends of the week and occasions ought to be deducted alongside the normal get-away days out of every year per worker. Also, the normal turnover rate, hours out of each day, normal break time every day in hours, normal authoritative time every day in hours and normal noon every day in hours will assist with figuring the gainful hours accessible every year. This c omputation additionally includes beneficial hours out of each day and the absolute quantities of profitable days of the year accessible. The determined profitable hours of the year accessible and the months out of each year will assist a person with calculating the beneficial hours out of every month inside an association. The determined number of profitable days out of each year accessible will assist with computing the beneficial hours out of every day accessible for the business. The minutes out of each day accessible is determined dependent on the accessible gainful hours of the year, minutes out of every hour and accessible profitable minutes of the year and accessible beneficial days out of every year. The general video introduction mostly helps in figuring the general number of calls every day, which could be made by the organization. Also, the computation may assist organizations with contacting it clients and produce the necessary deals. The computation may require the general number of weekdays and ends of the week that the organization is open for work, which thusly may help in figuring the all out number of working days for the association. Besides, the distinguishing proof of all out number of working days will for the most part helps in ascertaining the normal weekday call, which is been directed to clients. This induction of the figuring may principally support proprietors or the board to make satisfactory strides for expanding to diminishing the quantity of call to their particular clients. The quantity of weekdays every year is for the most part determined dependent on 52 weeks. What's more, on the off chance that the organization predominantly labors for 5 days in seven days, at that point (5 * 52 = 260). Notwithstanding, in the event that one day is given as a vacation in ends of the week, at that point (1 * 52 = 52) days will be included. Accordingly, the complete number of working days of the organization is 312. What's more, the video additionally shows that the computations need information of the complete number of calls every year led by the organization. This worth basically helps in creating the calls every month and every day, which is been directed by the organization to keep up their profitability. This indispensable data may primarily assist the organization with identifying change in active call, which may be expected to help their future undertakings. Moreover, the client guide of the figuring for the most part needs the quantity of calls led in a year by the organization to help in recognizing the calls made every month and every day. The client rule for the quantity of current representatives should be joined by the clients for showing up at the fitting count. Moreover, the quantity of representative inputted may be changed with the full time and low maintenance workers. Likewise, the representatives that work all day are considered as 1 and low maintenance workers are considered as 0.5. This if there is 3 full time and 3 low maintenance representatives in the organization, at that point in the information, the quantity of current worker will be composed as 4.5. This induction of the quantity of workers may essentially help in giving exact arrangement. Along these lines, it tends to be said that this estimation will assist with understanding the apparatus Staffing computation instrument for help work areas so as to draw in more clients. References Graf, M., Schlegelmilch, B. B., Mudambi, S. M., Tallman, S. (2013). Redistributing of client relationship the board: Implications for client satisfaction.Journal of Strategic Marketing,21(1), 68-81. Herzig, J., Feigenblat, G., Shmueli-Scheuer, M., Konopnicki, D., Rafaeli, A. (2016, July). Foreseeing consumer loyalty in client care discussions in online life utilizing emotional highlights. InProceedings of the 2016 Conference on User Modeling Adaptation and Personalization(pp. 115-119). ACM. Khodakarami, F., Chan, Y. E. (2014). Investigating the job of client relationship the executives (CRM) frameworks in client information creation.Information Management,51(1), 27-42. Korschun, D., Bhattacharya, C. B., Swain, S. D. (2014). Corporate social obligation, client direction, and the activity execution of cutting edge employees.Journal of Marketing,78(3), 20-37. Lucas, R. (2012).Customer assistance. New York: McGraw-Hill. Roos, I., Lfgren, M., Edvardsson, B. (2013). Client care administration from a relationship point of view: best practice for telecom.Management Research and Practice,5(2), 5. Solomon, M. (2012).High-tech, high-contact client care. New York: American Management Association. Obvious, J. (2015). Item lifecycle the executives. InProduct Lifecycle Management(pp. 1-29). Springer International Publishing. Tran, B. Q. (2014).U.S. Patent No. 8,902,882. Washington, DC: U.S. Patent and Trademark Office. Wuyts, S., Rindfleisch, A., Citrin, A. (2015). Redistributing client assistance: The job of supplier client focus.Journal of Operations Management,35, 40-55.

Introduction Examples - Read Out The Features Of The Computer Before You Write

Introduction Examples - Read Out The Features Of The Computer Before You WriteIntroduction examples are very important for beginners. However, most of them will not be worth mentioning. How to get the best out of introduction examples?First of all, you have to get acquainted with the person who is currently using the computer and read out his activities and tendencies. This is very important. You cannot get your introduction example sentence right if you are not getting to know someone. Write down what you know about the person in no more than five minutes. This is what is called get to know, get to see.Secondly, try to use examples as much as possible when writing the sentence. The problem with this is that if you are having problems with remembering the features of the computer, you have to go back and try another example. This is difficult for some people to do, and this is why they tend to be at a loss when it comes to getting through the writing test.A good example should not on ly be short and well-articulated. The example should always go with the definition of the word.A good example is a complete sentence, with an appropriate amount of punctuation, which not only explains the definition of the word but also sets out an action that the person needs to perform. This is the main purpose of an example.Try to use an example of the person who is currently using the computer if possible. That way, you will understand how the person is using the computer and will help you remember the features. Some introductory examples will be missing this detail.A good guide for using the example is one that lists the features of the computer along with the explanation of the example sentence. This is exactly what an online course or an advanced introductory course will include.

Marketing Plan for Children Art Company - 3314 Words

Abrakadoodle Marketing Plan Table of Contents Executive Summary †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Page 3 Environmental Analysis †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Page 4 SWOT Analysis †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Page 8 Marketing Objectives †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Page 9 Marketing Strategies †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..Page 10 Marketing Implementation †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..Page 12 Evaluating Control †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Page 14 EXECUTIVE SUMMARY Abrakadoodle offers full service visual art classes for kids, summer art camps, holiday art camps, art parties and art events that stimulate and educate to more than one million children in schools, community sites, and art studios for kids†¦show more content†¦The 2013 Census ACS data (including 2013 Maryland household income numbers) will be released in September of 2014. HISTORICAL REAL MEDIAN HOUSEHOLD INCOME FOR MARYLAND *With â€Å"1† being 2012 and â€Å"8† representing 2005 REAL MEDIAN FAMILY INCOME IN MARYLAND The ACS 1-year survey shows that the median family income for Maryland was $85,985 in 2012. Compared to the median US Family income, Maryland median family income is $23,458 higher. 2013 family income data will be released in September of 2014. 2012 1 Year Change 3 Year Change United States $62,527 -0.34% -4.37% Maryland $85,985 0.48% -4.66% S W O T Analysis: The following SWOT analysis captures the key strengths and weaknesses within the company/franchise and describes the opportunities and threats facing Abrakadoodle. STRENGTHS †¢ Trained leader and staff †¢ Excellent customer service †¢ Well thought out business model addressing a need for the area †¢ Excellent education and fun for children and kids †¢ Corporate brand recognition †¢ Excellent relationship with Bowie BIC WEAKNESSES †¢ Newly established franchise †¢ Corporate website is very â€Å"generic† †¢ Materials and fees are on the higher income end of the spectrum †¢ Only uses 2% of gross for advertising vs. other programs that contribute higher †¢ Little presence on social medial sitesShow MoreRelatedThe Discussion Board: Part Core Online Learning702 Words   |  3 PagesAffiliation: The Discussion Board (DB) Part Core Online Learning Locate two export market plans for products similar to EduTot (that is other childrens games and toys). The two market plans similar EduTot are those of Mattel and Hasbro, which focus on the product and place. The companies have employed strong marketing teams that ensure the target market is well supplied with toys and childrens games. These marketing teams have put emphasis on meeting the needs of individuals, groups of teachers andRead MoreCane Shakes, By Marissa Galletti And Nick Napoli1382 Words   |  6 PagesI am a consultant for nonprofits, especially those focused in arts administration. The company I will be evaluating is Cane Shakes, which was founded by Marissa Galletti and Nick Napoli. This touring company’s main office is located in El Paso, Texas. Cane Shakes focuses on bringing Shakespeare’s comedic work into retirement homes. They also hold performing arts classes for the communities they visit. Cane Shakes’ executive summary mainly discusses financial stability, location, facilities, andRead MoreMy Experience At Nulook Bounce N Party1063 Words   |  5 PagesNC, and Rocky Mount, NC. The facility in Winterville, NC is nearby stores and many residential homes. 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It might never arise to manager that they could be accountants or CFOsRead MoreThe Art Of The Recycling Essay1011 Words   |  5 PagesIn The Art of the Recycling we know how important is to have good relationship with our customers. For that reason the first step in our business is to have a customer profile. Customer Profile Age and gender of Our Customers Gender Female Male Women will be our majority of customers about 65% of our total clients Men will be our 35% of our total clients Age 18 years old to Senior citizens 20 years old to Senior citizens Education levels Education Levels Female Male 10 % High school graduatesRead MoreParents Want Reliable People Caring For Their Children1701 Words   |  7 PagesExecutive Summary Opportunity Problem Parents want reliable people caring for their children, but would also like flexibility. The Hangout will provide a very unique service that s not offered in many places around here. Solution Never confuse The Hangout with an ordinary daycare—we plan on taking it to a whole new level! From toddlers to teens--we will keep kids happy with a wide variety of entertainment experiences that will take place under the watchful eyes of trained childcare professionalsRead MoreMarketing Is A Complex And Valuable Tool1201 Words   |  5 PagesMarketing is a complex and valuable tool in the business industry. Marketing is defined as â€Å"the action or business of promoting and selling products or services, including market research and advertising† (Oxford). Marketing is an industry that implements several tactics and strategies to entice consumers to use or purchase a certain brand or product. Several marketing tactics include persuasion through physiological, emotional, and logical appeal to make products and services seem more glamorousRead MoreJcc Maccabi Games Swot Analysis1425 Words   |  6 Pages Company and Industry Overview Industry Overview The Tucson Jewish Community Center is included in the Civic, Social, and Youth Organizations industry and has a NAICS code of 81341. This industry is in the decline stage of its life cycle. Membership rates have stagnated recently as people turn to social media for community inclusion (ibisworld.com). The revenue growth for 2016 was -5.4%, and the number of enterprises in this industry is expected to decline 1% annually(ibisworldRead MoreMarketing at Gerlach Publish for Textbooks Essay1071 Words   |  5 PagesAs Marketing Manager at Gerlach Publishing, which exclusively publishes textbooks for Colorado public schools, you are responsible for researching and monitoring the company\s macroenvironment and proposing necessary changes in marketing strategy. Key decisions you must make include: which changes in the macroenvironment are important to Gerlachs marketing efforts, what are the likely effects of those changes, and how Gerlach should respond to these changes. Background Gerlach produces scienceRead MoreThe Principal Of Georges River Grammar1717 Words   |  7 PagesCoordinator: Waseem Afzal Report for Marketing For the Principal of Georges River Grammar By Amanda Johnson, Teacher Librarian Date: 22nd of December, 2014 Table of Contents 1. Title Page 2. Table of Contents 3. Executive Summary 4. Introduction 5. Report 5.1. What is marketing? 5.2. How marketing can apply to organisations other than for-profit companies. 5.3. The importance for your library to have a marketing focus 5.4. How to study the market and marketing environment 5.5. Recommending

The Questions On Workplace Ethics - 1254 Words

2010). This scenario is called an ethical dilemma whereby individuals are forced to weigh the right and wrong of their actions (Westerholm, Nilstun, Øvretveit, 2004). In my research the following senior about workplace ethics. The information from the class discussion about the eight steps in resolving a dilemma. I use the eight steps and insert the information. GATHER THE FACTS, Who, what, where, when, how, and why. I have learnt about a surprising piece of information that will put me in an ethical dilemma. As I am going through my daily routine of gathering information, I suddenly come across a familiar name flashing on my computer screen. DEFINE THE ETHICAL ISSUE. The name happens to be my sister’s fiancà ©. He has†¦show more content†¦As for the relationship between me and my sister, I will be able to maintain a healthy bond as I do not have to be the bearer of bad news. This may be difficult as I face the risk of humiliating her and there is also a chance s he will think that I am lying to her as well as not being supportive at a crucial time of her life. Her fiancà © can also choose to deny this revelation in order to save himself. I will be able to conceal my identity and protect myself. However, leaking confidential information to my sister will put my job in jeopardy. However, if the end result of this confrontation is negative for example, my sister calls off the wedding and break up with her fiancà ©; I will be in big trouble CONSIDER YOUR CHARACTER INTEGRITY. The first resolution involves that I do not say anything at all. I will keep it a secret from my sister and pretend as if nothing has ever happened. By doing so, I would be the only one who has to suffer through this ordeal. The second resolution which I can think of is to reveal the truth to my sister. I can tell her the bad news in a number of ways. 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Supermarket Management Pay Wave Card System

Question: Discuss about theSupermarket Managementfor Pay Wave Card System. Answer: The supermarket that was recently opened named the OZ supermarket provided a variety of products for their customers ranging from the household products to the stationary products (Turolla, 2016). In addition to this the also provided a variety of other products such as the items that are nonperishable. In addition to the variety of the products the quality of the products and the services that are offered by the supermarket are also taken into consideration. The main objective of the supermarket is provide the customers an ease of access to the supermarket procedure and increase their level of satisfaction. Hence, the supermarket officials are looking to improve their billing system or rather trying to change it completely for the benefit of their customers. They want to implement a cashless system for the billing purpose of the supermarket. Hence, the customers would not be required to stand in the long queues waiting for their products to be billed and get irritated. In addition t o this it would also help the customers in cases of emergencies. For the implementation of this cashless system the authorities are looking to implement the Pay Wave Card system for their organization. The implantation of this system would also benefit the staffs of the supermarket to a great extent. They would also be relived of the tedious duties and would have hassle free system in place of the default system. Therefore, the implementation of this system would increase the efficiency of the supermarket and also increase the overall reputation of the market. The authorities of the supermarket have decided up on abolishing the cash payment system of the market and install the cashless system in its place. They want an automated billing system. For, this requirement they would require to implement the Pay Wave card System. This is new concept of billing system that was never implemented before. In this process the buyer would be able to just walk into the store pick up an item of their choice and just leave the complex without even having t worry about the billing procedure of their purchase. The customer would be billed automatically depending on their purchase and also the bill would be procured automatically. The system has a number of operational procedures and this would be essential for the implementation of the system (Caney et al., 2013). The system makes use of several other technologies in addition to the Pay Wave Card. They also use the RDIF of the Radio Frequency Identification System. The products and the trolleys are generally labelled with these chips. Firstly, the RDIF chips are inserted into the products. They store all the information about the products in them. The information such as the product ID, name of the product, the cost of the product and also the status of the product are provided in the chips. In addition to this the RDIF chips are installed in the trolleys of the supermarket. These chips detect the chips that are installed in the products. As soon as the customer drops an item into their trolley the product id code is registered to the customer. In this way the customer goes on adding products to their cart and the chips keep on registering the products to the accounts of the customers and the billed in summed up when the customer leaves the complex with the products that he has procured. In addition to this the bill is also automatically deducted from their balance in the Pay Wave Card. These systems work together in a synchronized from. The Pay Wave Card is incorporated with these RDIF chips. In addition to this an exit mechanism is also installed into the market complex with the help of this RDIF chips. As soon as the customer leaves the complex the mechanism comes into effect and the chips that are incorporated with the Pay Wave card sum up the total bill of the customer and deduct it from the balance of the customer in the Pay Wave card and the balance in the Pay Wave card is also updated automatically. In addition to this, the Pay Wave card consists of the information about the customer such as his name, address and the balance that is remaining in the card. The card is updated automatically on regular basis. In addition to this the RDIF chips also has a tracking facility installed in them. They can track the products from almost any location (Amendola et al., 2014). If a customer wants to return the product, he can do it very easily. He just needs to the place the product back to its original position from the trolley and the total bill of the customer is decreased automatically. In addition to this the tracing system also helps in monitoring the items of the supermarket. In situations where the customer has insufficient balance in his card and makes a purchase either intentionally or unintentionally, an alarm would go off. This would prevent from possible theft of the items. In addition this in cases where the customer does not have sufficient balance in his card he can do it manually buy going to the customer care desks within the supermarket. In addition to this for the customers who do not possess a card is provided with a temporary card so that they can complete their purchase very easily and return he card back to the store. In addition to this, the supermarket also has a very efficient parking policy. The parking charges are hiked during the peak seasons and are lowered during the lean seasons. In addition to this the parking charges are waived off for the elderly and for the handicapped peoples. Recommendation Although the system is quite effective some recommendations are provided for improving the system. Provision for cash payment: The supermarket authorities should try and make a provision for the cash payment for the customers so they can purchase the products with cash if they want to opt for it (Cobovic, Katolik Novak, 2013). Staff Satisfaction: The organization should look to accommodate the staffs in the different position who are no longer required in the billing department (Bornemann-Shepherd et al., 2015). This increase the efficiency of the organization and also increase the level of staff satisfaction. Monitoring: The organization should have a proper monitoring system for the billing system that is in place (Campbell et al., 2014). The components and the equipment should be looked after and it is to be seen that they are stolen or tampered with. This would ensure the proper functioning of the system. The supermarket have the plan and the strategy for the implementation of the system in place. This system would increase the efficiency of the business to a great extent, and also increase the ease with which the customers can access the system. It also increases the satisfaction level of the customer very efficiently. With the increase in the level of satisfaction of the customer the overall reputation of the organization is also increased. This would influence the customer to visit the market more often. Hence, this would result in the increased efficiency of the organization. Although in addition to all this the supermarket authorities must look to increase the satisfaction level of the customer to a further extent. In addition to the cashless system the organization should also look to implement a feedback system and a product rating system. This would enable the customers to interact with the authorities and help in providing information that would help them to increase the efficiency of the system and also improve the system to great extent. The communication in between the customers and the company officials are very healthy for any kind of organization. For increasing the communication procedures of the organization the following methods should be implemented by the company. Service and Product Rating System The organization should try and look to implement a rating system for the product and the service that are offered by the organization. This system would allow the customers to provided rating for the services that they receive from the supermarket and also for the products that they purchase from the supermarket. They can provide the rating for the servicers as soon as they leave the marketing complex. In addition to this they should also have an online portal where they can also provide rating to the product they purchase. They can do this both anonymously and also by providing the reference to the product that they have purchased. This help the authorities of the organization to recognize the products that are more popular and also the products that are less popular and requires reformation. In addition to this, the ratings of the services of the organization would also help them to identify the areas of the organization that requires improvement. This increase the efficiency of t he level of communication in between and the business and the consumer and also increase the efficiency of the products of the organization. Requirement for the Company Website In addition to the rating system the company would require a website in which all the details about the company would be provided. The people would be able to view the details about the company. The details of the company such as the organizational procedures would be explained on the website. In addition to this the various kind of information regarding the policies of the company would also be mentioned in the website. The privacy policy and the product purchase policies should be efficiently defined in the company website. In addition to this the information about the products and the services provided by the organization should also be provided on the website. The website would also help the organization for the advertisement of the products. In addition to information about launch of newer products and seasons in which there would be sale in the organization can also be provided on the website. This would keep the customers of the organization well informed about the organizatio n. In addition this the website would contain the detailed information about the Pay wave card of the customers. The customer can view details about themselves in the website and also update them very easily. In addition to this the customers would be able to provide their queries and grievances in website that would allow the company officials to know about the problems of the customers and solve them with an immediate effect. This would also help in promotion of the organization. Hence, the website would increase the overall reputation of the organization. Customer Care Services The organization should also possess some customer care facilities both within the shopping complex and also within the online interface of the organization. Firstly, there must be help desk in the complex of the supermarket. The desk must have some staffs employed in the section, so that they would help out the customers. They would also listen to the queries of the customer and provide efficient solutions for them. In addition to this they should also register any kind of grievances or feedback provided by the customers, so the organization can use it for future references. In addition to this the staffs would also help the customers with the return and exchange of product systems of the organization and help them in understanding the process of the organizations successfully. In addition to this, the organization should also have an online customer service system in their website that would be active 24/7 and also provide services 24/7 to the customers. The portal would listen to the queries of the customers and provide immediate solutions so that it would make the customers happy. In addition to they would also record the online feedbacks and the reviews that are provided by the customers. There should also be a chat section where the customers can chat with the customer care executives and discuss about their problems with them. This would help in improving the communication methods in between the customers and the organization. This as a result would increase the overall customer satisfaction and also the overall efficiency of the organization. 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